The best way to learn - by doing
I firmly believe that the seeds of company culture are sown in the treatment of junior staff by their seniors. This is not rocket science, yet a surprising number of companies seem to ignore this basic truth. It only takes a cursory look at the dynamics of airline crews, for example, to realise if it is a good or a bad working environment. In my view, the quality of this contributes directly to how comfortable and happy customers are.